Voice-powered technology assistants like Siri, Alexa, Google Assistant and Cortana are changing the way we search and use information. Today, it allows us to turn on lights, make banana bread and prepare for our day – complete with the weather forecast.
Is there an audience? Yes, for the patient and physician.
- Nearly 35.6 million U.S. consumers used a voice-activated device at least once per month in 2017
- Forty-eight percent of physicians would be willing to deploy the technology in their clinical settings and were receptive to the use for education
Boston Children’s is changing the way care is delivered.
In a recent article found in Harvard Business Review, Boston Children’s Hospital is using voice-assistant technology with physicians and parents. In 2016, after
extensive simulator research they introduced 3 discrete pilots that have received very positive results:
- Intensive Care Pilot – ICU nurses are able to swiftly access guidelines and protocols, saving critical minutes in an environment where seconds can have a dramatic impact on outcomes.
- Organ Transplant Pilot –Using a voice prompt, Boston Children’s was able to streamline extensive preoperative organ validation check lists, hands-free, with complete thoroughness.
- Home Health Decisions Pilot – Boston Children’s used Alexa Skills to create KidsMD, which allows parents to ask about symptoms of common illnesses and receive customized guidance from Boston Children’s Hospital.
Physicians use technology for education.
Physicians are using Voice for drug and dosage look-ups, disease information and clinical literature. They are supportive because the technology is a timesaver and the hands-free experience allows them to use their devices during a sterile procedure, without removing their gloves. Voice also provides a way for patients to re-play detail discharge or follow up instructions for care.
Trusting the content results.
Data optimization of content and the source of the content is at the center of all successful of Voice pilots. In the survey done at Boston Children’s 55 percent of responders were “somewhat comfortable about the reliability of answers,” and the fact that the information came from Boston Children’s raised it another 13 percent. Illustrating, it is important when developing a Voice pilot to evaluate your content strategy and make modifications to create an experience that builds trust.